An OEM tank manufacturer needed a unit expedited because THEIR customer was in great need of it. The vendor’s original acknowledgement date for manufacturing the gearmotor would not , however, work for the customer. Transmotion’s Inside Sales Manager, called the gearbox manufacturer rep and explained the situation. Because of Transmotion’s Inside Sales Manager’s action, the manufacturer’s rep pulled strings, and promised to make the gearmotor for TMO’s customer’s short-lead-time date. This had both Transmotion and the manufacturer’s rep working together for a happy end-user.
(We’re thinking our Customer’s Customer feels the same way!)